Mysuru Naturals has a straight forward and customer-friendly Shipping & Returns Policy for purchases made through our website.

 

Shipping:

• We deliver both in India and internationally, excluding certain areas due to courier limitations. Check delivery availability by entering your pin code or zip code on the Checkout Page.

• Enjoy free shipping on Prepaid orders. This offer is subject to change as per our policies.

• Cash-On-Delivery is available across numerous Indian locations for an extra Rs. 100, in addition to standard shipping fees. COD is not available for international orders.

• Orders are shipped from our Bengaluru warehouse within 24-48 hours. In rare cases, there might be a delay, about which we’ll keep you informed.

• We ship from Monday to Saturday, excluding public holidays, collaborating with trusted logistics partners for secure and speedy delivery.

• While we strive to meet special delivery requests, we cannot guarantee fulfillment by our courier partners.

Domestic Delivery:

• Delivery across India generally takes 3-10 business days. Delays can occur due to various factors, and we appreciate your patience in these instances.

• For any delivery-related queries, please contact us at care@mysurunaturals.com or call +919535698844 during business hours

International Delivery:

• International orders usually take 10-21 business days, with possible delays due to external factors.

• Shipping charges for international deliveries depend on the order’s weight, destination, and other variables.

• For queries regarding delayed international deliveries, please reach out to us using the same contact details.

 

Customs and Additional Charges:

• Your shipment may attract Customs Duty/Import Duty or other governmental taxes upon arrival in the destination country.

• We advise checking local cosmetic regulations before placing an order. • Mysuru Naturals does not bear any responsibility for such duty charges, which are the customer’s liability.

• The shipping charges stated at checkout do not include any potential customs charges.

• Refusal to pay customs charges may lead to parcel retention or destruction, for which Mysuru Naturals bears no responsibility.

• If a returned parcel reaches us, shipping, return duty charges and other applicable fees will be deducted from your refund.

Cancellation:

• To cancel your order, please contact us at the given details.

• Orders cannot be canceled once dispatched. Refusing the parcel upon delivery allows it to be returned, with shipping and return charges deducted from your refund.

• Report any discrepancies in delivery within 72 hours for resolution.

 

Returns & Refunds:

• Opened or damaged products are not eligible for return or exchange.

• Report any issues with product quality immediately for resolution.

• Damaged product claims must be made within 24 hours of delivery with supporting evidence.

• For quality complaints, contact us within 7 days of receiving your order.

• Exchanges require products to be in saleable condition and in original packaging.

• Return and replacement involve applicable charges, to be borne by the customer.

 

For any further assistance, feel free to reach out to us at care@mysurunaturals.com or through WhatsApp. Our Customer Care Specialists are here to help.

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