Refund policy

This policy applies to all orders placed on mynat.in with Mysuru Naturals Private Limited. Because our products are personal-care items, we can only accept returns of unopened products, but we will always put things right if your order arrives damaged, wrong or incomplete.

One window: 7 days from delivery

Please contact us within 7 days of delivery for any of the following. Write to care@mysurunaturals.com or WhatsApp +91 95356 98844 with your order number.

  • Damaged, leaking or broken product: send photos (and an unboxing video if you have one). We will send a free replacement or a full refund, your choice. You do not need to return the damaged item unless we ask.
  • Wrong or missing item: send a photo of what you received. We will ship the correct or missing item free of charge.
  • Change of mind: you may return products that are unopened, sealed and unused. We arrange a reverse pickup and refund the product price minus ₹100 for the pickup.
  • Quality concern: if you believe a product is not as described (for example, it has spoiled before its best-before date), tell us and we will investigate and replace or refund it.

What we cannot accept

  • Opened or used products returned for change of mind, fragrance or texture preference.
  • Skin reactions or allergies. Please check the ingredient list and do a patch test before first use.
  • Requests made more than 7 days after delivery.

Cancellations

  • You can cancel an order within 24 hours of placing it, provided it has not been dispatched, by writing to care@mysurunaturals.com or WhatsApp +91 95356 98844. For prepaid orders, ₹100 is deducted from the refund to cover payment-gateway charges.
  • Once an order is dispatched it cannot be cancelled; you may return it unopened under this policy.
  • Cash-on-delivery orders refused at the door without a valid reason may lose eligibility for cash on delivery on future orders.
  • If we cancel your order (for example, if an item is out of stock), we refund prepaid orders in full.

Refund timelines

Approved refunds are credited to the original payment method within 7–10 business days of approval (or of the returned item reaching us). Cash-on-delivery refunds are paid by bank transfer or UPI to an account you provide.

Contact and grievances

Mysuru Naturals Private Limited, No. 100, 5th Main, 8th Cross, Chamarajpet, Bengaluru 560018
Email: care@mysurunaturals.com · WhatsApp: +91 95356 98844

Grievance Officer: Vivek Boggaram Sriramaiah, +91 95356 99227, care@mysurunaturals.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.